Azure Hybrid & Cloud Migration Blog

Symantec Enterprise Vault (EV) 2010 issues for Exchange 2010 OWA while securely published (SSL OFFLOAD) using Juniper SSL VPN SA 2500

Tags: After archiving emails in Exchange 2010 OWA email icons are not getting change | EV Archive explorer is not opening in Exchange 2010 OWA | Enterprise Vault integration problems with Exchange 2010 OWA | Enterprise Vault 2010 extension problems for Exchange 2010 OWA | How to configure Juniper SSL VPN SA 2500 for securely publish Exchange 2010 OWA / Enterprise Vault 2010

Introduction:
As we all love Exchange 2010, for all its features and functionalities, where Exchange 2010 provides Email Archiving as a native features, which was one of the most exciting feature, where users can archive their historical email data into their secondary Online Archive Mailbox, with the release of Exchange 2010 SP1, Microsoft introduced some more great features, which extended Exchange 2010 Online Archive Features, such as keeping users archive mailbox in different Mailbox Database, where the primary mailbox is located.

With a short example of Exchange 2010 native archiving functionality, we do know at the same that Exchange is not a Email Archiving Solution, and therefore if we look at the current market price for Email Archiving Solutions, we find Symantec Enterprise Vault as one of the best Email Archiving Solution, which also provides File Level and other type of extensive archiving functionality.

Scenario:
Recently we implemented Enterprise Vault 2010 in our Messaging Environment, where we do have Exchange 2010 SP1, and when we integrated our Exchange 2010 Messaging Infrastructure with EV 2010, so we saw some issues or Exchange 2010 OWA, which are as follows:

Note:
This article mainly focus on identifying the issues for Juniper SSL VPN SA 2500 Version:-System Version 7.0R4 (build 17289), which acts as Reverse Proxy here, to securely publish Exchange 2010 OWA and EV 2010.

Problem:

· When users try to archive any item from OWA (Externally), the icon of that item was not getting change, so it notifies to user that item has successfully archived.

· When users where trying to open Archive explorer within OWA (externally), it was not opening, and while opening inbox, it was failing.

· While debugging and enabling logs in EV Configuration File on Exchange 2010 CAS Servers, we found the below error entries in the log files:

Solution:

For fixing this problem, you have to configure your Juniper SSL box to publish Exchange 2010 OWA and EV, with the following URLs (Resources) in Juniper SLL box:

Resource:
http://*/exchange/*
https://*/exchange/*

http://*/OWA/*
https://*/OWA/*

http://mail.domain.com/OWA/* (external URL of OWA)
https://mail.domain.com/OWA/* (external URL of OWA)
http://mail.domain.com/EnterpriseVault/* (external URL of OWA)
https://mail.domain.com/EnterpriseVault/* (external URL of OWA)

For more information, please refer to this KB from Symantec

Cheers!