Author: Zahir Hussain Shah | MVP Exchange Server, CISSP

Microsoft Exchange Server ActiveSync Troubleshooting | Microsoft Exchange ActiveSync Reporting and Monitoring | Exchange ActiveSync connectivity issues due to Exchange resource consumption

With the extensive usage of E-Mails as an effective and efficient communication medium in the todays world, where it has been noticed that over the past years that, the fast growing need of providing and accessing E-mails over the SmatPhones (Cell Phones), has increased tremendously, where Microsoft ActiveSync protocol gave a handy way for both Cell Phone Manufactures, and the Enterprises, for providing E-Mails access to their corporate end-users on their Cell Phone. Microsoft ActiveSync protocol works hand-in-hand with Microsoft Exchange Server for allowing the end-users to access their fully-ready E-mail access on their cell-phones.

With the above short definition of ActiveSync, now lets focus on some of the common Active Sync issues, we face after the implementation or upgrading Microsoft Exchange Server, in past I posted a Microsoft Exchange Server 2010 Active Sync connectivity blog article, which I faced after I transitioned my Exchange Server from 2007 to 2010, and which I found as one of the common issue, when people upgrade their Exchange Server from legacy Exchange versions.

In the this blog post, I will discuss couple of other ActiveSync issues, which might occur in your environment as ActiveSync connection time-out and failures, and along with these troubleshooting guidelines, we will also discuss about Microsoft ActiveSync Report Script, which is a new addition to Microsoft Exchange 2010 tools inventory, so lets start now

I will divide the ActiveSync troubleshooting steps into two domains, as follows:

Step I: IPhone (SmartPhone) Active Sync Users are not able to connect Exchange 2010 CAS Active Sync after Migrating from Exchange 2007 CAS Active Sync

Illustration: With the above link of step I for troubleshooting ActiveSync issues, you can fix the inheritable security permission on the user objects, which got migrated from the legacy Exchange version to its newer version, usually this problem comes for the user account, which are part of the administrative security groups.

Step II: Exchange ActiveSync connection failures due to Exchange resource consumption

Illustration: If the first step of troubleshooting ActiveSync, does not fix your problem, and if the below mentioned error entries are getting logged in your Exchange Server CAS/FE for ActiveSync, then you can follow the instructions provided in the KB-2469722, for troubleshooting the possible causes of your ActiveSync connection failures for the smart-phones.

Step III: Exchange ActiveSync Reporting Script

Illustration: Exchange ActiveSync Reporting Script provides you a handy way for troubleshooting and monitoring your Microsoft Exchange ActiveSync communication with verity of Smart-Phones available todays, this tool can also be used as a performance and resource utilization reporting tool, where it provides various fabulous reports related to ActiveSync. You can read more about ActiveSync Report Tool here, and can download it from here.

I hope this blog post will surely help you to fix and troubleshoot your Microsoft Exchange ActiveSync issues.

Cheers!