Azure Hybrid & Cloud Migration Blog

Configuring Exchange 2010 for BlackBerry Enterprise Server (BES)

RESOLVED: OpenMsgStore failed (8004011d) error in Exchange 2010

If you followed the official BES 5.0.1 install guide you would have issued the following two commands:

New-ThrottlingPolicy BESPolicy

Set-Mailbox “BESAdmin” -ThrottlingPolicy BESPolicy

These two commands would have created a new policy and added BESadmin with all the default settings (RCAMaxConcurrency = 20) which will cause the “OpenMsgStore failed (8004011d)” error to occur once multiple users are added to the BES.

To correct this error please enter the commands below into the Exchange Management Shell:

1. Change the RCAMaxConcurrency setting to unlimited (default is 20) using the following command:

Get-ThrottlingPolicy | where {$_.IsDefault -eq $true} | Set-ThrottlingPolicy -RCAMaxConcurrency $null

2. Display a list of your Throttling Policies using the following command:

Get-ThrottlingPolicy

3. From the “Get-ThrottlingPolicy” output locate and copy the “DefaultThrottlingPolicy” name.

Example: “DefaultThrottlingPolicy_a1f84187-7a42-4ece-9276-06c704be21e7”

4. Now enter the command below but paste in your DefaultThrottlingPolicy name.

Set-Mailbox “BESAdmin” -ThrottlingPolicy <Default Policy Name>

Example: Set-Mailbox “BESAdmin” DefaultThrottlingPolicy_a1f84187-7a42-4ece-9276-06c704

5. Now we need to remove the BESPolicy that isn’t required by issuing the command below:

Remove-ThrottlingPolicy BESPolicy

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